These Terms and Conditions govern your access to and use of the Homegrown website, and the supply of Homegrown products to consumers. Please read them carefully before placing an order — nothing here affects your statutory rights under UK consumer law.
These Terms and Conditions govern your access to and use of the Homegrown website, purchases made through our website, the supply of Homegrown products to consumers, and your use of any content, features or services available through the website.
Please read these Terms and Conditions carefully before using our website or placing an order. By placing an order through our website, you confirm that you have read and accepted these Terms and Conditions.
The website is operated by:
In these Terms and Conditions, "Homegrown," "we," "us" and "our" refer to Homegrown Private Ltd. "You" and "your" refer to the person accessing our website or purchasing products from us.
By placing an order, you confirm that:
We may refuse or cancel an order where we reasonably believe that these conditions have not been met.
You may use our website only for lawful, personal and non-commercial purposes unless we have given you written permission for another use. You must not:
We may suspend or restrict access where we reasonably believe that the website is being misused.
Some website features may allow or require you to create a customer account. You are responsible for:
Please contact us immediately if you believe that your account has been accessed without permission. We may suspend or close an account where we reasonably suspect fraud, misuse, unlawful activity or a breach of these Terms and Conditions.
We take reasonable care to ensure that product descriptions, ingredients, allergen declarations, nutritional information, quantities, photographs and prices are accurate. However, minor differences may occur between the website display and the delivered product because of:
Product photographs are provided to help identify and represent the products, and may not show the exact colour, size, texture or appearance of every delivered product. We may update product packaging or presentation where the product's essential characteristics are not materially changed.
Flour, grains, seeds and other natural food products may show reasonable differences in colour, texture, aroma, taste, granulation, moisture absorption, dough behaviour and appearance. These differences can occur naturally between agricultural crops, grain varieties, harvests and production batches.
A reasonable natural variation does not necessarily mean that a product is faulty. This does not affect your rights where a product is unsafe, contaminated, damaged, incorrectly supplied, misdescribed or not of satisfactory quality.
Please read the complete product description, ingredient list and allergen information before placing an order and again before consuming the product. Allergen information is provided on the relevant product page and on or with the delivered product where required.
Our products may contain or be produced in an environment handling allergens, including those identified on the product page or packaging. Customers with an allergy, intolerance, coeliac disease or other dietary requirement must carefully check the product information before consumption.
Nutritional information displayed on the website or packaging may be based on laboratory analysis, supplier information, standard ingredient data, recipe calculations or typical/average values. Natural ingredients may result in reasonable nutritional variation between batches.
Any information about nutrition, wellness, protein, fibre, vitamins, minerals, ingredients or suggested uses is provided for general information. It is not medical advice and should not be used as a substitute for advice from a doctor, dietitian or other appropriately qualified healthcare professional.
Customers must follow the storage, preparation, usage and best-before instructions shown on the product packaging. Food products should generally be stored in a cool, dry place, protected from direct sunlight, moisture, insects and contamination, kept securely sealed after opening, and used within the stated period after opening where specified.
We are not responsible for deterioration caused by improper storage, contamination after opening, exposure to moisture, misuse or consumption after the relevant date, except where the original product was faulty or unsafe when supplied.
All products are subject to availability. Placing a product in your shopping basket does not reserve it. If a product becomes unavailable after you place an order, we may contact you to offer a suitable alternative, delay dispatch with your agreement, remove the unavailable item and refund it, or cancel the affected order and provide a refund.
We will not provide a materially different substitute without your agreement. Any price difference resulting from an agreed substitution will be refunded or charged as appropriate.
The products shown on our website are an invitation for customers to place an order and are not a binding offer by Homegrown. When you submit an order, you are offering to purchase the selected products subject to these Terms and Conditions.
After receiving the order, we will normally send an order-confirmation email. This confirms that we have received your order but does not necessarily mean that we have accepted it. A binding contract is formed when we send a dispatch confirmation, we otherwise expressly confirm that the order has been accepted, or we dispatch the products — whichever occurs first.
If we cannot accept an order after payment has been taken, we will cancel the affected order and issue an appropriate refund.
Before submitting an order, you are responsible for checking your full name, email address, contact telephone number, delivery address and postcode, product selection, quantity, ingredients or blend selection, packaging option, delivery option and total price.
Our website may provide an opportunity to review and correct information before payment. Please contact us immediately if you identify an error after submitting an order — we will try to correct the information where reasonably possible, but we cannot guarantee that changes can be made once processing, packing, production or dispatch has started.
Some products may be manufactured, blended, ground, formulated, packed or labelled according to a customer's individual instructions. The relevant customisation details must be checked carefully before the order is submitted.
Once preparation or production has started, custom or personalised products may not be cancellable or returnable except where the product is faulty or unsafe, damaged, the wrong product is supplied, the product does not match the agreed specification, or applicable law provides otherwise.
We may refuse an ingredient, formulation, grinding or packaging request where it is unsafe, unlawful, technically unsuitable or not reasonably practicable.
Product prices are displayed in pounds sterling and include VAT where applicable, unless clearly stated otherwise. Delivery charges and any other applicable costs will be displayed before you complete payment.
We may change prices at any time, but a price change will not normally affect an order that has already been accepted. Promotional prices apply only during the period and subject to the conditions stated with the promotion.
We take reasonable care when displaying prices and product information, however errors may occasionally occur. Where a pricing or listing error is obvious and could reasonably have been recognised as an error, we may contact you for instructions, cancel the affected item or order, or refund any payment already received.
We will not charge a higher corrected price without obtaining your agreement.
Available payment methods will be displayed during checkout. Payment must be successfully authorised before an order can be processed. You confirm that you are authorised to use the selected payment method, the payment information provided is correct, and sufficient funds or credit are available.
Payment may be processed by a third-party payment provider, who may carry out security, fraud-prevention and authorisation checks. Homegrown does not guarantee that every payment method will be continuously available.
We may refuse or cancel an order where a product is unavailable, payment cannot be authorised, the delivery address is invalid or outside our service area, the order contains an obvious pricing or listing error, we reasonably suspect fraud or unauthorised activity, the order breaches purchase limits or promotion conditions, the order appears to be intended for unauthorised resale, we cannot lawfully or safely fulfil it, or an event outside our reasonable control prevents fulfilment.
Where we cancel an order after receiving payment, we will refund the relevant amount.
Homegrown does not offer additional voluntary change-of-mind returns beyond any rights required by law. Your rights to cancel an order, return a product or request a refund are explained in our separate Returns, Refunds and Cancellation Policy, which forms part of these Terms and Conditions.
Nothing in these Terms and Conditions or our Returns Policy removes any statutory right or remedy available under UK consumer law.
Order processing, shipping charges, delivery estimates, tracking, failed delivery, delayed delivery, damaged parcels and lost orders are governed by our separate Shipping and Delivery Policy, which forms part of these Terms and Conditions.
Delivery estimates are not guaranteed unless a specific guaranteed delivery date or service has been expressly agreed. Customers are responsible for providing a complete and accurate delivery address.
Legal ownership of the products passes to you once we have received full payment. Responsibility for the products passes to you when they are delivered to you, a person identified by you to receive them, or a safe place, neighbour or other location expressly authorised by you, subject to applicable consumer law.
Promotions and discount codes may be subject to additional conditions displayed with the relevant offer. Unless stated otherwise:
We may withdraw, suspend or correct a promotion where there is an error, misuse, fraud or another reasonable justification. This will not affect orders already accepted unless the promotion was obtained fraudulently or through an obvious error.
Where the website allows you to submit a review, photograph, comment or other content, you confirm that the content is truthful and based on your genuine experience, that you own it or have permission to submit it, and that it does not infringe another person's rights, is not defamatory, threatening, discriminatory, obscene or unlawful, and does not disclose another person's private information without permission.
You retain ownership of your content. By submitting content, you grant Homegrown a non-exclusive, royalty-free right to display, reproduce and use it in connection with our website, products and marketing, subject to applicable law. We may moderate or remove content that breaches these Terms and Conditions, but we are not required to publish every submission.
The website and its content — including the Homegrown name and logo, product names, packaging designs, photographs, graphics, videos, text, website layout, illustrations and marketing materials — are owned by or licensed to Homegrown and are protected by applicable intellectual-property laws.
You may view and use the website for personal and non-commercial purposes. You must not reproduce, alter, distribute, sell, license or commercially exploit our content without prior written permission. Nothing in these Terms and Conditions transfers ownership of Homegrown's intellectual property to you.
We aim to keep the website accurate, secure and available, but we do not guarantee uninterrupted or error-free access. We may temporarily suspend, restrict or change the website for maintenance, security work, technical updates, product updates, legal or regulatory reasons, or events outside our reasonable control.
We will take reasonable steps to minimise disruption where practicable.
Our website may contain links to third-party websites, payment providers, couriers, marketplaces or social-media services. These links are provided for convenience. Homegrown does not control third-party websites and is not responsible for their separate content, availability, security or privacy practices. Your use of a third-party website or service may be governed by that provider's terms and policies.
We process personal information in accordance with our separate Privacy Policy and applicable data-protection law. It explains what personal information we collect, why we collect it, how it is used, when it may be shared, how long it may be retained, and your data-protection rights. Our use of cookies and similar technologies is explained in our Cookie Policy or cookie notice.
We are responsible for losses that are a foreseeable consequence of our breach of these Terms and Conditions or our failure to use reasonable care and skill. We are not responsible for losses that were not reasonably foreseeable, that result from information or instructions supplied incorrectly by the customer, that result from improper storage or misuse after delivery, that relate to business activity or loss of profit where the products were purchased as a consumer, or that result from events outside our reasonable control, except where the law requires otherwise.
We will not be responsible for delay or failure caused by an event outside our reasonable control, such as severe weather, flooding or fire, natural disasters, industrial action, transport disruption, courier-network failures, utility or internet failures, cybersecurity incidents, government action, import or export restrictions, regulatory restrictions, public-health emergencies, or failure of suppliers where reasonable alternatives are unavailable.
Where such an event affects your order, we will take reasonable steps to minimise the impact and contact you where appropriate. Where we cannot fulfil the order, we will provide any refund or remedy required by law.
These consumer Terms and Conditions are principally intended for individuals purchasing products for personal use. Wholesale, distributor, retailer, catering, commercial and other business-to-business orders may be subject to separate terms contained in a quotation, invoice, wholesale agreement, distribution agreement, order confirmation or another written contract. Where separate business terms apply, those terms will take priority for the relevant business order.
We aim to handle complaints fairly and promptly. To make a complaint, email homegrownuk@yahoo.com with your full name, order number, contact information, a clear description of the complaint, supporting photographs or documents where relevant, and the outcome you are requesting. We may request further information to investigate the matter properly.
We may update these Terms and Conditions to reflect changes to our products or services, changes to the website, changes to our business practices, legal or regulatory requirements, or security or technical changes. The updated version will be published on our website with a revised "last updated" date.
Changes will normally apply to future use and future orders. The terms applying to an accepted order will normally be those in force when that order was placed, unless a legal requirement applies otherwise.
If any provision of these Terms and Conditions is found to be unlawful, invalid or unenforceable, the remaining provisions will continue to apply. The affected provision will be treated as modified only to the minimum extent necessary to make it lawful and enforceable.
If we do not immediately enforce a provision of these Terms and Conditions, this does not mean that we have waived the right to enforce it later.
Unless expressly stated otherwise, these Terms and Conditions do not give any person other than you and Homegrown a right to enforce them.
These Terms and Conditions and contracts formed through the website are governed by the laws of England and Wales. If you live in Scotland or Northern Ireland, you retain any mandatory rights available under the laws applying where you live. Consumers may bring legal proceedings in the courts that have jurisdiction under applicable UK law.
Questions about these Terms and Conditions should be sent to:
Our team replies to most messages within 24 hours.